St Louis Web Marketing

Archive for the ‘Web Marketing’ Category

Getting in the mind of your website visitor

In the last decade, tracking web analytics has rapidly evolved from simply data crunching to a very powerful decision making platform. Web analytics is an important tool for Internet marketers and web designers alike to make choices about how to improve traffic flow, design calls to action, update search engine optimization and enhance the overall strategy of a website.

Paying close attention to visitor behavior on a website through analytics, is very similar to paying attention to the consumer behavior for a store, brand or product.  Think of it this way… a store manager arranges their shop with the most marketable items in places that grab the shopper’s attention and are easily accessible and highly visible. Just as the store manager is looking to make the shopper’s experience more satisfying by arranging their store based on the habits of his consumers, so that it is easy and enjoyable to navigate through, a website creator should take into account what information is most sought after on their website and the habits and pathways visitors are taking to get there.

Without web analytics it is next to impossible to measure and analyze website visitor behavior. Analyzing visitor behavior allows you to determine activity as it affects profit, sales and areas (pages) of interest. Page views, navigation, entry and exit pages, time spent, languages, geographic locations, visits, and keywords used in searches are a few of the features that are able to be determined using web analytics. By simply tracking items that are most often viewed you can learn what items or products on your site, receive the most attention. In this way you can adapt your offerings to attract more traffic and while doing so monitor what sparks and keeps visitor’s attention.

The Net Impact team places special emphasis on the importance of clickstream tracking, or the following of a visitor’s clickstream as they move throughout a website, down to every microscopic detail. This analysis offered by Google under the name Event Tracking Tool,  allows you to track every movement your visitor makes as a unique event. Analyzing every small movement, or micro-conversion, your visitor makes provides you with useful feedback used to make changes to your website to improve your visitor’s experience, which will in turn enhance the overall value of your website. Every micro-conversion a visitor makes is important because, no matter how small the movement is, it is still conversion, you are still getting the visitor to do what you want them to dig deeper and deeper into your website.

An excellent example of this is The Net Impact’s findings with the website www.vangoghgallery.com. VanGoghGallery.com is an online collection of Van Gogh’s works. The website received thousands of visitors each day. The Net Impact helped Van Gogh gallery setup Event Tracking Methods to gain greater insight into the navigation patterns of its main landing pages.  Through event tracking, Van Gogh Gallery was able to determine that the large image links on the page received 98.5% of the click-throughs compared 1.5%  for the side navigation links, going to the same page. This was helpful for determining the elements necessary on each page to get visitors to take the next step.

In conclusion, if you ever wondered how to analyze website user behavior, determine which search terms they come from, which pages are most visited, which pages are of least interest  and how to maximize your ROI, look into implementing  a Web Analytics solution. Analytics will help you conduct a behavioral analysis of your website visitors, and with that information you can make the required changes to your website that will improve your overall conversation rate and make your visitor’s website experience one that is enjoyable.

To find out how The Net Impact can help you with your Google Analytics needs, contact us today for a free assessment and consultation!

Do you want to reach more potential customers online? Or perhaps you are considering to invest some money on advertising? The first type of advertising channel that you should look into is PPC advertising.

Some of the advantages of PPC campaign are listed below:

1. Low cost
You pay only if a visitor clicks through your advertisement. Traditional methods of advertisements are not only slow but expensive. A small budget is enough to start a PPC campaign.

2. Instant results
PPC campaign can be started within a day or two. Once initiated, the campaign can yield instant results, because these ads get immediately listed on the search engines.

3. Keyword- Centric

Since PPC campaigns are  keyword specific, they provide the ability of choosing keywords and phrases that are reflect your business profile. You may also be able to get the detailed information about the search volume for your preferred keywords. Effectivly implementing a keyword research strategy will help you create ads that are targeted at customers who are actually interested in your products/services.

4. Provide market insight
PPC campaigns are helpful in getting an insight into the market. This will let you promote your products/services in the regions of your business profile and interest. You can run ads according to the keyword specific to that particular region. This again brings new business prospects for future marketing strategies to shape up.

5. Decode the customer mindset
Through PPC campaigns you can get an insight into the interest of customers from different areas. It let you understand what a customer is actually looking for. In this way your business gets developed in an efficient way that is in sync with the customers’ expectation.

6. Alert customers about a new product
You can update your clientele and prospective clients about your newly launched brands and services through PPC campaigns. You can build your brand image through PPC campaigns.

Overall PPC Campaigns are an effective and cost-efficient method of online advertising, that bring quick results. But remember that in order to make your pay per click advertising campaign a success, you must  monitor the performance using web analytics. These days there are lots of online tracking tools which can help you in keeping a check on click frauds.

The Net Impact is a full service PPC agency, and our consultation and bid management services are designed to assist you in setting up your pay per click search campaigns from start to finish. The Net Impact provides PPC account management and consulting services in both a supportive and hands-on manner.

What motivates visitors to take action on my website?

Although this seems like a simple question, the answer is not always obvious or easy to define. Many website owners receive a significant amount of visitors to their websites; however, driving visitors to your website is only half of the online success equation. Turning these visitors into customers and having the motivation to answer the question above, are both equally essential to improving your online performance.Website testing can help you answer these questions and improve your website to increase traffic and conversion. Even though A/B Testing is an ongoing process, but when managed properly it will help you realize a greater return on investment.

A/B Testing Case Study

Issue:  The King and Prince Beach & Golf Resort is a luxury Georgia resort located on St. Simons Island. The resort receives a large amount of traffic to its website from its search engine optimization and paid search efforts, however, it was seeing a large number of visitors bounce from the home page. Analysis of the site’s Google Analytics statistics showed that the special offer that appeared on the home page was not receiving a large number of clicks (see image below). Knowing that this area of the home page should be great real estate for capturing the attention of potential customers, we decided to run a test to determine the type of message that should be presented in that area, which in turn would lead to a lower bounce rate.

Action: The Net Impact worked with The King and Prince Beach & Golf Resort to develop an A/B Google Website Optimizer Test (an easy-to-use tool for testing site content that delivers actionable results) that uses creative variations of the home page. The test ran the original home page, hosting the special offer, against a new variation that provided links to pages which were most popular with visitors. The pages were chosen based on the revenue they generated. The two variations were run against each other in order to determine which message received the greatest amount of interaction. Due to the high volume of traffic on the site, enough data to determine the winner of each test was collected within 2-3 days of the Optimizer test launch. The Net Impact then implemented the changes to the website to reflect the winning home page layout.

Results: The results of the Google Optimizer test showed that the new variation resulted in a 281% increase in clicks from that area of the home page. As a result, the overall bounce rate of the home page decreased by 6.22% during the testing period. Since the implementation of the results of the Google Optimizer tests, The King and Prince Beach & Golf Resort home page has continued to see a decrease in bounces.

Until recently,  companies and PR Firms wrote press releases in a very uniform fashion designed for the eyes of the traditional journalist. But the evolution of online public relations has created an entirely new approach to the writing and distributing process of press releases.

Press release optimization is becoming an increasingly popular form of marketing. Just as optimizing your web site is vital to boost search rankings, so is creating an optimized press release. Internet news aggregators direct visitors to news sources in the same way that search engines direct visitors to web sites. Therefore, it is more effective for a press release to be optimized, and The Net Impact press release services will make your news visible to your target audience.

“Something like 25,000 press releases have been sent to me, resulting in no stories,” writes David Meerman Scott in his bestseller The New Rules of Marketing & PR. “Instead, I think about a subject that I want to cover in a column or an article, and I check out what I can find on blogs and through search engines.”

The purpose behind most online public relations efforts is to increase overall online exposure, which will in turn direct more people to visit your targeted website.  Increased online exposure can lead to greater brand development, a stronger relationship with your public, increased interest from the media, more connections with potential partners and increased lead generation causing greater revenue.

Any topic that will be of interest to prospects, the media and potential partners (such as a new product launch, industry news, events, community activities, etc…) can be used to construct a press release that is search engine optimized and distributed online. Then, distributing optimized press release via newswires has the power to directly reach millions of Internet users, generate inbound links to your website and raise search engine visibility of your website.

Most newswire services offer you an exact report on how many people accessed your optimized release. This is an essential tool in gauging your reads and impressions.  In addition, through other analytical tools, such as Google Analytics, you can determine when someone follows a link to your targeted website through your optimized press release.

Now that online news sites such as Yahoo News and Google News contain such an abundance of press release content and RSS feeds, it is easy to syndicate news. An optimized press release can get you a page one SERP result for your relevant keywords in the search engines, news engines and news websites. So we see that press releases are not only an effective tool for distributing content to the media and consumers, they are easily syndicated creating an excellent opportunity to attract organic traffic and incoming links.

 A well written online press release has the ability to:

1.) Capture the attention of editors, journalists and bloggers looking for compelling topics for news stories

2.) Live on the web indefinitely. Press Releases are  published to various websites and blogs, giving your content a long shelf life as the content is never deleted creating enduring links.

3.) Create conversation on social networks.The press release link will be shared indefinitely through social media marketing, such as Twitter and Facebook

4.) Be viewed by new prospects – your target audience.

*As a result of all of these activities, hyperlinks will generate that will point back to the release creator’s targeted web site.

 If online press releases sound like something your company should be doing but you do not know the right approach,  have the time or the resources, Contact The Net Impact to help you begin your online public relations effort in an organized manner. The Net Impact’s public relations services include press release copy-writing and press release submission through third party online platforms.. We can help you implement a successful public relations strategy into your overall marketing plan.

From dipping their toes into the water with a low-investment campaign to diving off the cliff, today many nonprofits are actively exploring social media. But a common problem many non-profits face is that they blindly leap into social media without implementing a strategy. Without a well created strategy, there is no way to measure your online efforts. This leaves the non-profits at a loss to justify their investment of time, money and resources, or reap valuable insights to improve their efforts. Whether you measure social media success based on how many new volunteers you recruit, the number of sponsorships or donations, the dialogue shared among your online community, or the influx in web traffic, fans and followers, it is vital to measure your results against clear marketing objectives, just as you would with any Internet marketing campaign.

When starting a social media campaign for you non-profit, remember: a simple, yet powerful mission and message can take a campaign far. Non-profits on social networking sites should set goals, update consistently, become a part of the conversation, build community and create value. Without a clear vision and well thought out strategy, it is difficult to encourage an audience to participate. If the time and energy are strategically spent to create a social community, others will help spread your message and your desired results will come.

The social media space provides the non-profit sector with the opportunity to connect and collaborate quickly and inexpensively, and without the help of big company sponsorships. Many non-profits are leveraging social networks, such as Facebook and Twitter, to connect with their supporters online by crowdsourcing ideas, providing feedback and monitoring conversations regarding their organization.

According to Stacey  Monk, Founder and CEO of Epic Change, “Social media is making change possible. With social media, we’re able to hear totally new voices, who might not have had access to mainstream channels, which represents a real shift in power, and where change can originate.”

Recenlty The Net impact, an online interactive agency, teamed with St. Louis based non-profit, the Karla Smith Foundation to help build online aware for their campaign event with BringChange2Mind, a non-profit superheaded by award-winning actress Glenn Close that works to combat the stigma of mental illness. KSF and BringChange2Mind combined forces to host an unprecedented mental health awareness and anti-stigma event, “Change a Mind, Change a Life”, in St. Louis, Missouri.

The Karla Smith Foundation was in need of a strategy to build online buzz around the event and direct traffic to the event website. To quickly and effectively generate awareness around the campaign, The Net Impact worked closely with the Karla Smith Foundation to create the website, www.changeamind.org, for the highly anticipated event. In order to direct traffic to the website and create online awareness, The Net Impact implemented a social media marketing strategy for the campaign, which included a strong presence on Twitter and Facebook. The KSF social networking sites were updated daily with exciting news regarding the event, such as notices of upcoming media appearances, videos and pictures, and sponsorship information. The KSF Facebook and Twitter continued to see steady growth in fans and followers as well an increase in the level of fan engagement in the weeks leading up to the event.

As a result of the social media marketing campaign, KSF was provided with the opportunity to share valuable information with their existing community, increase interest around their event, catch the attention of local media, build their brand awareness and attract new fans and followers to get involved with their organization. Most importantly, the KSF Facebook page now serves as a platform for their online community to share personal experiences and give valuable feedback in real time.

In conclusion, while many non-profits still have a long way to go, the integration of social media in their marketing efforts can help these organizations meet and exceed many different goals. Social  media is a platform that allows people to participate in a conversation about what they think, feel and care about, making social media and excellent space for the non-profit sector to continue to explore.

As 2009 comes to a close, the team here at St. Louis Web Marketing would like to thank you for being apart of the Internet Marketing Industry. This is challenging business with new things to learn and capture every single day. It is stressful at times, but always rewarding and we are all so lucky to be apart of it. We appreciate your continued support and would like to wish you Happy Holidays and a Happy New Year.

May 2010 bring you advanced SEO tools, analytics packages, and plenty of Facebook Fans!

A clever Holiday Rhyme from The Net Impact that all of us in the industry can truly appreciate.

Its official! The Holiday season has begun. Get ready for battling for a parking space, never ending coupon codes and e-mail blasts galore. But, will new trends like smart phones and social media affect the way people shop? Sure, online holiday shopping is nothing new and either is Facebook, Twitter or cell phones, but as these digital forces continue to get stronger, there are sure to be some changes in retail trends.

Facebook and Twitter users are growing at a rapid pace and so are the features that they offer. This year it seems like doing holiday shopping via social media sites is extremely convenient and beneficial to the consumer. Facebook allows you to fan your favorite brands and see what kind of deals they have going on without ever leaving Facebook. Twitter’s trending topics helps you stay in the know, as well as be on top of the hot gift ideas. As published by Emarkter, 27% of online shoppers will turn to social networks for gift ideas and 45% will use social networks to research items, compare prices, and look for offers.

Smart phones really benefit the bargain shopper. With a browser on your cell phone you can be browsing the ads to your favorite store or be holding a product in your hand in one store, but be checking the price of it at another. iPhone has an unbelievable $1.99 application that allows you to scan a product barcode and it will look to find a better price somewhere else.  During the holidays people are always out to get the best deal and smart phones make price research easy on the go.

Whether you do your Holiday shopping online or in-store, digital media provides you with the tools you need to get the best gift ideas and deals.

If you’re a retailer, take this information and run with it. This is not the end of the social media trend. Get your facebook page up to date with custom pages and post deals on a daily basis. Participate in Twitter and blogs, this is how you get your name into those trending topics.  And, make sure your website is capable for all browsers (even cell phones).

Keep an eye out for more posts about social media and search engine marketing during the holidays. If you need any assistance in these areas, contact The Net Impact.

You’ve done your research and you know that it’s time for you to integrate social media into your marketing campaign. You’ve got your whole team on board and excited for the new changes, except for that one person. That person is probably a little old fashioned, probably one of those that claimed the internet is just a fad. That person is probably very passionate about their job and doesn’t feel comfortable taking a risk like social media without some proof that it will benefit the company. That person may have some questions that you don’t have the answers to. Here are the answers to some common questions and concerns that an anti-social media employee may have.
How are we even going to get followers?
Adding links from your webpage and to your email template, asking your viewers to “Follow us on Twitter”, “Become a Fan on Facebook”, and “Subscribe to our Blog” is an easy way to let the people that you are already in contact with know they can keep in touch on a more casual level by adding you to their social network.  This will not only increase your number of fans, but it will increase the quality of fans. Also, Facebook’s news feed feature allows friends of followers to see that your company has a  fan page. The more friends your followers have, the more people that are being exposed to your fan page.

Being a part social networking communities increases your brand’s exposure through each outlet. Someone may first come across your blog, which directs them to your site, where they can become a friend on Facebook, and they can then receive a coupon to use in store.

What if someone posts something negative about our company?
Negativity can be out there whether or not you take part in social media. However, by supplying the outlet for negative comments, you are providing a secure and manageable space. You are able to respond to a negative remark and turn it to a positive. It has been proven that negative publicity that has not been addressed tends to remain negative and spread like wildfire. Negative comments that are addressed and mended quickly are appreciated and make for great publicity. Here is a great example of a negative comment turned into a positive.

Without social media, this great publicity would have never been seen and maybe the Zappos would have never been able to address this person complaint in the first place.
There are more questions and concerns that “that person” may have. Check back for Part 2 as I discuss how to quantify exposure and how to create your campaign if you have a brick and mortar store rather than online purchases.

Flickr has become one of the most popular image sharing sites and currently hosts more than 4 billion images. Flickr is such an easy way to store photos, share them with family and friends, and even enhance traffic to your website.

How does Flickr drive traffic to my site?

Just like any other form of social media, Flickr is a great tool that sends traffic exactly where you direct it. Placing images on Flickr can be just as beneficial as uploading videos to YouTube. However, just like your YouTube videos, blogs, and tags, uploading images to Flickr is only beneficial if you optimize your images.

How do you optimize images for Flickr?

• Give your image a descriptive title.
• After you upload your photos, be sure to add tags. Tags are the keywords that describe your image. Be sure to use tags that you think people are searching for.
• Give a quality description with searched keywords. Be sure to always begin the description with your sites URL. This is an easy way to remind viewers where to go next.
• Create thematic sets. Try to organize your photos in to the proper set so there are even more contextual clues provided to the search engine crawlers.

Seems simple right? That’s because it is. Flickr provides you with the space you need to upload your photos and provide the tools for optimization. Be sure to check your Google Analytics Account and see just how many visitors you start getting from Flickr.

Will the growing popularity of social media sites end the need for a website?

Absolutely not. The real time attribute of social media is something that your website can not contribute to the online community. However, your website still offers so much more than any social site can match. The Net Impact, a web marketing company in St. Louis, agrees that social media is an important enhancement to online presence, but not the sole contributor.

“Think of social networks as a friendly gateway to your company website or microsite. Seeding your site with social networks spreads content far and wide through search engines, as well as through contacts who are already a part of your social networking communities – places where rapport has already been established. People tend to share their experiences, good or bad, with their social networking communities – people they have built a connection with. So find out where your audience’s conversations are taking place and establish a strong presence. When social media sites are operated effectively they have the power to steer your audience to your website, resonate with your visitors, humanize your brand and deliver content to the masses in the click of a mouse.”

Social media is what brings the online community full circle. Linking your facebook posts to Twitter, your YouTube videos to Facebook, your RSS Feed to microsites, and so on. The key is that all of these should ultimately link back to your website and drive desirable traffic. Social Media is important, very important, but without a website your brand would be running around in circles. Social media is growing rapidly, but your website shouldn’t be going anywhere.